General

Are there any limitations for free trials?

Written by Corey
Updated this week

How do I ban a user from live chat?

Written by Corey
Updated over a week ago

How to create a Two-Step Optin

Track if someone shows interest but does not complete the form

Written by Geoff Ronning
Updated over a week ago

Can I record video using your system?

Written by Corey
Updated over a week ago

How do I turn off chat?

Disable interaction tools

Written by Corey
Updated over a week ago

How to create and add a hidden field to your form

Written by Corey
Updated over a week ago

How do I find the registration page URL for my ads?

Find the URL to promote for your Facebook or PPC Ads

Written by Corey
Updated over a week ago

What is the difference between the Free Plugins and Paid Plugins?

Written by Geoff Ronning
Updated over a week ago

What is Priority Email Delivery?

Written by Corey
Updated over a week ago

How do I enable/disable fast forward?

Helpful for testing your webinar, skipping towards the end of the video to see the call to action

Written by Corey
Updated over a week ago

How to add "Add to Calendar" links to your built in reminders

Add to google & outlook calendar using built in reminders

Written by Corey
Updated over a week ago

How to enable facebook reminders

Written by Corey
Updated over a week ago

Stealth Personalized Pics

Written by Geoff Ronning
Updated over a week ago

How to use Stealth Personalized Pics

Adding additional field text to your webinar

Written by Ken L.
Updated over a week ago

How to upload a photo for Stealth Personalized Pics

Uploading linked images

Written by Ken L.
Updated over a week ago

How to set up a public webinar

Anonymous webinar without any registration or login required

Written by Corey
Updated over a week ago

How do I change Host Name for my Webinar?

Written by Corey
Updated over a week ago

How do I download my chats?

Written by Corey
Updated over a week ago

My Attendee Rates Appear to have Gone Down (How to Read Webinar Attendee Active Engagement Stats™)

Attendee stats, legacy system vs new system stats, attendee rate went down, why is my attendee rate lower than legacy system

Written by Geoff Ronning
Updated over a week ago

What encoding do you do to the video?

Written by Geoff Ronning
Updated over a week ago

How do I change SMS reminder text?

Written by Corey
Updated over a week ago

How do I turn off your email reminders?

Turn off/on built in reminders

Written by Corey
Updated over a week ago

How do I integrate with my autoresponder, if it is not listed?

Sendgrid, kajabi, icontact, simplero, mailerlite, madmimi, maropost, constant contact.

Written by Corey
Updated over a week ago

How to customize webinar/countdown/popup text in your own language

Customize popup text, localization, and more

Written by Geoff Ronning
Updated over a week ago

Can I embed the webinar playback page on my own website?

Written by Corey
Updated over a week ago

Tracking pixels for your embed widget

Written by Corey
Updated over a week ago

Free trial & transitioning to new version for current clients

Written by Geoff Ronning
Updated over a week ago

How will I know when I hit capacity?

Written by Corey
Updated over a week ago

What do my attendees see when I hit capacity?

Written by Corey
Updated over a week ago

Is there a way to see stats of all the events together in my account?

Written by Corey
Updated over a week ago

How do I modify the layout of the embed widgets?

Written by Corey
Updated over a week ago

If I use Embed Widget, do you still track registration page visit?

Written by Corey
Updated over a week ago

How do I see when people dropped off my webinar?

Written by Corey
Updated over a week ago

Do I need to download anything to watch webinar?

Written by Corey
Updated over a week ago

How do I create an automated webinar?

Written by Geoff Ronning
Updated over a week ago

What's different?

Written by Corey
Updated over a week ago

How do I post a feedback/submit a bug?

Written by Corey
Updated over a week ago

How do I put text/image on my webinar playback page?

Written by Corey
Updated over a week ago

How do I enable/disable calendar on my pages?

Written by Corey
Updated over a week ago

How do I run my webinar only once?

Written by Corey
Updated over a week ago

Can I change my webinar video without starting a new event?

Change webinar video keeping everything else the same.

Written by Corey
Updated over a week ago

How do I add a pixel to webinar completion page?

Written by Corey
Updated over a week ago

Where do I add my pixel for my webinar page?

Written by Corey
Updated over a week ago

Where do I add pixel for my countdown page?

Written by Corey
Updated over a week ago

Where do I add pixel for my thank you page?

Written by Corey
Updated over a week ago

Where do I add my pixel for my registration page?

Written by Corey
Updated over a week ago

When attendees watch the replay do they see the chat replay comments?

Written by Corey
Updated over a week ago

How do I duplicate my event?

Written by Corey
Updated over a week ago

How do I test my setup?

Written by Corey
Updated over a week ago

I have a new video. Do I have to re-enter chats?

Written by Corey
Updated over a week ago

How do I preview webinar complete page?

Written by Corey
Updated over a week ago

How do I preview countdown page?

Written by Corey
Updated over a week ago

How do I preview my Thank You page?

Written by Corey
Updated over a week ago

How do I preview registration page?

Written by Corey
Updated over a week ago

How do I preview my webinar page?

Written by Corey
Updated over a week ago

Do I need youtube live if I want to do real live webinars?

Written by Corey
Updated over a week ago

Can I use a marketing plugin and still use your email reminders?

Written by Corey
Updated over a week ago

How do I delete the call to action?

Written by Corey
Updated over a week ago

How do I duplicate my call to action?

Written by Corey
Updated over a week ago

How do I preview my call to action?

Written by Corey
Updated over a week ago

How do I preview the emails that are sent from your system?

Written by Corey
Updated over a week ago

How do I add a simple text hyperlink to my call to action?

Written by Corey
Updated over a week ago

Can I add iframe to my call to action?

Written by Corey
Updated over a week ago

Can I add html code to my call to action?

Written by Corey
Updated over a week ago

Can I create a button for my call to action?

Written by Corey
Updated over a week ago

How do I add a button for my call to action?

Written by Corey
Updated over a week ago

How do I add an image to my call to action?

Written by Corey
Updated over a week ago

How many tracking pixels/codes can I add?

Written by Corey
Updated over a week ago

Does the redirect at the end of the webinar work on all the devices?

Written by Corey
Updated over a week ago

Does my call to action show up on all devices?

Written by Corey
Updated over a week ago

How many call to actions can I add during a webinar?

Written by Corey
Updated over a week ago

How do I add a call to action during my webinar?

Written by Corey
Updated over a week ago

Does CTA name show anywhere?

Written by Corey
Updated over a week ago

Use UTM parameters in your Registration Page URLs

Written by Corey
Updated over a week ago

Dynamically embed marketing or affiliate tracking codes within your registration page URLs, calls to actions, etc.

Written by Geoff Ronning
Updated over a week ago

Can I customize your email reminders?

Written by Corey
Updated over a week ago

What are "Template Tags"?

Written by Corey
Updated over a week ago

How does "Legal Content" work?

Written by Corey
Updated over a week ago

How does "Webinar Complete Page" work?

Written by Corey
Updated over a week ago

How does "Countdown Page" work?

Written by Corey
Updated over a week ago

How does "Watch Page" work?

Written by Corey
Updated over a week ago

How does "Thank You For Registering Page" work?

Written by Corey
Updated over a week ago

How does "Minutes Until Webinar" work?

Written by Corey
Updated over a week ago

How does "Webinar Timezone" work in "Advanced - Scheduling"

Written by Corey
Updated over a week ago

Can I track phone numbers even if I do not use your SMS reminders?

Written by Corey
Updated over a week ago

How do "Stealth SMS Reminders" work?

Written by Corey
Updated over a week ago

How do "Stealth Replay Reminders" work?

Written by Corey
Updated over a week ago

How do "Stealth Email Reminders" work?

Written by Ken L.
Updated over a week ago

How does "Just In Time" option work?

Written by Corey
Updated over a week ago

Can I add a "Watch Yesterday's Replay" option to my event?

Written by Corey
Updated over a week ago

How does "Daily Repeat Schedule" work?

Written by Corey
Updated over a week ago

How does "Play on this many days ahead" schedule work?

Written by Corey
Updated over a week ago

How can I run an evergreen/repeating event?

Written by Corey
Updated over a week ago

Can I set webinar start date?

Written by Corey
Updated over a week ago

Can I add a registration start date for my event?

Written by Corey
Updated over a week ago

Audience Reporting - Number Of Attendees Online / Simulated or Actual

Written by Corey
Updated over a week ago

How do I bulk import chat messages?

Written by Corey
Updated over a week ago

Is there any maximum length for the webinar video?

Written by Corey
Updated over a week ago

How can I delete my webinar video?

Written by Corey
Updated over a week ago

What is the aspect ratio for my webinar video?

Written by Corey
Updated over a week ago

What is the maximum size allowed for webinar video?

Written by Corey
Updated over a week ago

How can I add a reference comment?

Written by Corey
Updated over a week ago

Can I add simulated polls with results to my event?

Written by Corey
Updated over a week ago

Where can I see poll results?

Written by Corey
Updated over a week ago

Can I add Live Polls to my event?

Written by Corey
Updated over a week ago

Can I pre-load chats in Live Chat?

Written by Corey
Updated over a week ago

How do I black out holidays for my webinar?

Written by Corey
Updated over a week ago

How do I set up a dedicated replay?

Written by Corey
Updated over a week ago

How do I setup a replay for my webinar?

Written by Corey
Updated over a week ago

Do the events run in local timezone?

Written by Corey
Updated over a week ago

What is a Prime Insertion Point?

Written by Corey
Updated over a week ago

Upload Waiting Link

Written by Corey
Updated over a week ago

Do I need a webinar video to get started?

Written by Corey
Updated over a week ago

How long does it take for a video to be encoded?

Written by Corey
Updated over a week ago

Can I upload webinar video from a URL?

Written by Corey
Updated over a week ago

Where can I host my webinar video?

how to upload webinar video

Written by Corey
Updated over a week ago

Can viewers download my webinar video?

Written by Corey
Updated over a week ago

Name List

Written by Corey
Updated over a week ago

Youtube Live FAQ

Written by Corey
Updated over a week ago

External CSS

Written by Corey
Updated over a week ago

Custom Javascript

Written by Corey
Updated over a week ago

Missed Webinar / Webinar Complete Redirect

Written by Corey
Updated over a week ago

Google Analytics UA Number

Written by Corey
Updated over a week ago

Webinar Registration Embed Code

Written by Corey
Updated over a week ago

What type of events can I run on your platform?

Written by Corey
Updated over a week ago

Where do I find statistics for my event?

Written by Corey
Updated over a week ago

How can I change my account email and password

Written by Corey
Updated over a week ago

Sales Tracking Pixel

Written by Corey
Updated over a week ago

How does Live Chat/Chat Replay work?

Written by Corey
Updated over a week ago

Event Tracking Pixels

Written by Corey
Updated over a week ago

How does Q&A work?

Written by Corey
Updated over a week ago

Registration Split Testing

Written by Corey
Updated over a week ago

Webinar Split Testing

Written by Corey
Updated over a week ago

GDPR Support

Written by Corey
Updated over a week ago