Can I Change My Webinar Video Without Starting a New Event?

You can replace the video on an existing webinar without creating a new webinar. The webinar remains the same event, and you can update its video from the webinar editor.

How to Change the Video

1. Go to My Webinars and open the webinar you want to update.
2. Open the Advance setup tab.
3. Find the Webinar Video section.
4. Use the video source menu to choose one of these options:
   • Use placeholder video
   • Browse Library
   • Upload my video
5. If you choose Browse Library, select the video you want to use.
6. If you choose Upload my video, select an MP4 file from your computer. The upload control accepts MP4 videos only.
7. Wait for the upload to finish. The uploaded video will then be selected automatically.
8. Check the selected video:
   • A saved video is labeled Current video.
   • A new selection is labeled New video — not saved yet.
9. At the bottom of the page, click Update Webinar.

If you are editing an earlier tab instead of Advance setup, click Save & Continue. Save to draft is a separate option that saves the webinar as a draft and exits the editor.

If You Have a Hybrid Webinar

Hybrid webinars have two video fields:

• Pre-recorded Webinar Video — the recording that plays before the live portion.
• Backup Ending — the video that plays instead of the live portion if the live stream never starts.

Choose the correct field before selecting or uploading a video. Then click Update Webinar to save the change.

Uploading and Processing

When you upload a new video, the editor displays the upload progress.

After the upload finishes, the new video is selected automatically. The video may then need time to finish processing. During this time, you may see:

Transcoding — this can take several minutes. You can keep editing while it finishes.

You can continue editing and save the webinar while the video is processing. Wait until processing is complete before testing the video with viewers.

Important Timing Reminder

When you replace a real video, the following settings keep the time positions used for the previous video:

• Prime Insertion Point
• Chat Messages
• Calls to Action

If the new video has a different length or timeline, review these settings after the new video is ready.

Before You Start

Before changing the video:

• Open the existing webinar you want to update.
• If you are uploading a new file, make sure it is an MP4 file.
• Be prepared to review any settings that use specific times from the video, such as Prime Insertion Point, Chat Messages, and Calls to Action.

How to Check Your Setup

After saving:

1. Return to Advance setup.
2. Open the Webinar Video section.
3. Confirm that the new video is labeled Current video.
4. Check that the displayed video name is correct.

If the video still says New video — not saved yet, the change has not been saved. Click Update Webinar before leaving the page.

Common Issues and Solutions