Wait for Your Webinar Video to Finish Uploading
When you upload a video, it first transfers from your computer and then gets prepared for playback. These are separate steps, so a video may not be ready to play immediately after the upload finishes.
Upload Your Video
When creating a webinar, the video field appears on the initial setup screen. When editing an existing webinar, open Advance setup > Webinar Video.
- Open the video source menu.
- Select Upload my video.
- Click Click to upload Video.
- Choose the MP4 file from your computer.
The upload starts automatically. While it is in progress, you will see Uploading video… and a progress bar. Keep the page open until the upload finishes.
After the upload is complete, the file appears with its name and size, and it is selected automatically for the webinar. Use the folder button to replace the file or the trash button to remove the selection.
Remember to Save Your Changes
If you are editing an existing webinar, save the webinar setup after selecting the new video. Until you save, the video card may show New video — not saved yet, and the webinar may continue using its previous video.
Removing the video from the upload field only clears the selection from the webinar form. It does not delete the video from My Library.
What Happens After the Upload
The upload finishing does not mean the video is ready to play. The video still needs to finish transcoding, which prepares it for playback.
While this is happening, the selected video may show:
Transcoding — this can take several minutes. You can keep editing while it finishes.
You can continue working on other parts of your webinar while the video is processing. For reliable playback, wait until processing is complete before previewing or promoting the webinar.
Eligible accounts may receive an email at the account email address when transcoding is complete.
Before You Start
Make sure your video is saved as an MP4 file. The webinar video uploader accepts MP4 files only.
If you are setting up a Hybrid Webinar, you may see separate fields for Pre-recorded Webinar Video and Backup Ending. Both fields use the same upload process.
How to Check Your Setup
- Open My Library.
- Select the Videos tab.
- Find the video you uploaded.
- Confirm that it no longer shows Currently transcoding… or another processing message.
- Return to the webinar editor and confirm that the video is selected.
- If you are editing an existing webinar, save the webinar setup before previewing it.
The video is ready when it no longer shows a processing message, and its normal video details are displayed in My Library.
Common Issues and Solutions
| What you see | What to do |
|---|---|
| The upload is still in progress | Keep the page open and wait for the progress bar to finish. If the upload fails, check My Library before trying again so you do not create a duplicate video. |
| The file is rejected | Confirm that the file is an MP4 video. The webinar upload field does not accept other file types. |
| The video says Transcoding — this can take several minutes | The upload has finished, but the video is still being prepared for playback. You can continue editing while it finishes. |
| The video shows New video — not saved yet | Save the webinar setup. The new video is selected in the form but has not been saved to the webinar yet. |
| The video is missing from My Library | Reload or revisit My Library, then check the Videos tab. If the video is still missing after the upload finishes, try uploading it again. |
| The video shows Video transcode failed | Select Try Again. If the problem continues, contact Customer Support. |
| You cannot preview the video yet | Wait until transcoding is complete, then return to the webinar and try the preview again. |