How does Live Chat/Chat Replay work?
Chat Replay or Live Chat, are among the different types of audience interactions you can choose to setup in Automated, Live Scheduled events here within Stealthseminar.
Chat Replay is setup as the Default method of Audience interaction when setting up from New Webinar button, as its most commonly used and permits you to upload a simulated chat replay for Automated webinar events. You check more details how to set that up towards bottom of this page.
The settings are available when editing the event at Webinar > Advanced Webinar (as shown below)
You can choose to Chat Live though in that case you woud want a webinar event that was scheduled in your webinar timezone, so that you can be registered with your Host Name & be available there to chat live with your clients at the event's watchpage.
If Live Chat is enabled, attendees of the webinar are able to share messages with each other, its possible to setup a Chat Replay and have it run in the background while you are chatting live.
To chat live, you must register for and attend your own webinar by registering with your Host Name and be available at the unique link sent to your email, the chat will automatically look for and filter banned words. You can moderate or ban users from the events interface while editing in Chat/Q&A section.
If Chat Replay is enabled, clients can add messages by setting a time mark, a name, a message, and specify if the message is from a host or not.
The message table will display all messages that have been added. A circle-slash icon displays next to other members that can be selected to ban the user from chat.
Messages can be filtered by attendees, automated, approved of unapproved. They can also be sorted by time, type or nickname.
A check mark can be clicked to add that message to future chats. Messages can also be removed by selecting the X.
Please Note: If you are using chat replay, you cannot chat live and also, you cannot answer to the questions someone is asking. The chat messages entered live by attendees will be saved in the Chat/Q&A section for you to approve/delete for the next time that your webinar will run.
Bulk importing your Chat Replay is also available to do check > HERE