How Does Webinar Timezone Work in Scheduling?
Webinar timezone determines the timezone used for your webinar schedule. It is used when StealthSeminar saves the webinar’s date and time values. A separate Scheduling timezone setting controls whether attendees see upcoming webinar times based on their own timezone or the webinar’s timezone.
What the Timezone Settings Mean
There are two timezone settings on the Scheduling page.
| Setting | What it controls | Example |
|---|---|---|
| Webinar timezone | The timezone used to interpret and save the webinar’s scheduled dates and times. Where available, this also applies to registration start dates and times. | If you choose Eastern Time and set the webinar for 10:00 AM, the schedule is based on 10:00 AM Eastern Time. |
| Scheduling timezone: Attendee timezone | Generates upcoming webinar times separately for each attendee’s timezone. | A webinar scheduled for 10:00 AM appears as 10:00 AM in each attendee’s local timezone. |
| Scheduling timezone: Webinar’s timezone | Generates upcoming webinar times using the timezone selected in Webinar timezone. | A webinar scheduled for 10:00 AM Eastern Time uses the webinar’s timezone for the schedule. |
Webinar timezone sets the timezone for the schedule. Scheduling timezone determines how upcoming times are generated for attendees.
For Live and Hybrid webinars, Scheduling timezone is disabled and fixed to Webinar’s timezone. These webinar types always use the selected webinar timezone.
Set Your Webinar Timezone
- Go to My Webinars.
- Open the webinar you want to edit.
- Select Customize Your Webinar > Scheduling.
- Find Webinar timezone.
- Select the timezone you want to use for the webinar schedule.
- Review the Webinar start date and Webinar start time fields. If your webinar includes registration start fields, review those as well.
- Find Scheduling timezone.
- For webinar types that allow a choice, select one of the following:
- Attendee timezone — Generate upcoming times separately for each attendee.
- Webinar’s timezone — Use the selected webinar timezone for upcoming times.
- Select Save to draft to keep working, or Save & Continue to save the changes and move to the next step.
The date and time fields are treated as the wall-clock values you enter and are combined with the selected Webinar timezone when the schedule is saved. Review the dates and times before saving.
Which Option Should I Choose?
Choose Attendee timezone when you want people in different locations to see a convenient local time. For example, a 10:00 AM schedule can appear as 10:00 AM for each attendee in their own timezone.
Choose Webinar’s timezone when the webinar should follow one consistent timezone, such as Eastern, Pacific, or London time. This is useful when you are promoting a specific event time or hosting a Live or Hybrid webinar.
Before You Start
Before changing these settings, decide:
- Which location should control your webinar schedule.
- Whether attendees should see the webinar time in their own timezone or the webinar’s timezone.
- Whether you are setting up an Automated, Live, Hybrid, Public, or Dedicated Replay webinar.
How to Check Your Setup
- Save the webinar using Save & Continue.
- For an Automated Webinar, open the registration page and check the next available webinar time.
- If you selected Attendee timezone, check the page from a device or browser set to a different timezone. The displayed time should follow that attendee’s local timezone.
- If you selected Webinar’s timezone, confirm that the schedule uses the timezone selected in Webinar timezone.
- For a Public Webinar or another webinar without a standard registration page, check the page that attendees use to access the webinar.
- For a Live or Hybrid webinar, confirm that Scheduling timezone is disabled and set to Webinar’s timezone.
Common Issues and Solutions
| Problem | What it means | What to do |
|---|---|---|
| Attendees see a different local time than expected. | Attendee timezone is selected. | Open Scheduling and change Scheduling timezone to Webinar’s timezone if you want one consistent webinar schedule. |
| The webinar date or time looks different after changing the timezone. | The date and time are now being interpreted using the newly selected Webinar timezone. | Review the Webinar start date, Webinar start time, and any registration start fields before selecting Save & Continue. |
| Scheduling timezone cannot be changed. | Live and Hybrid webinars always use the webinar’s timezone. | Select the correct timezone under Webinar timezone. No change is needed under Scheduling timezone. |
| You cannot find the timezone setting. | The current scheduling controls are located on the Scheduling page. | Go to My Webinars > open the webinar > Customize Your Webinar > Scheduling, then look for Webinar timezone. |
| You are unsure which setting to change. | Webinar timezone controls the schedule’s timezone, while Scheduling timezone controls how upcoming times are generated for attendees. | Set both options intentionally, then check the attendee-facing page. |
| You are testing a Dedicated Replay as if it were a recurring webinar. | Dedicated Replays use a different viewing flow and do not use a normal list of recurring upcoming times. | Verify the Dedicated Replay using its attendee viewing flow instead of checking for recurring registration times. |