How Do I Add an Image to My Call to Action?

Adding an image to your Call to Action can help draw attention to an offer, booking link, download, or another next step during your webinar.

You can upload an image from your computer or add one using a direct image URL.

Add an Image to Your Call to Action

Step 1: Open your Call to Action

Open the webinar you want to edit.
Go to Customize.
Expand Calls to Actions.
To create a new Call to Action, use the blank editor shown above the Call to Action table.
To edit an existing Call to Action, click Edit in its table row.
Set CTA Type to Text/HTML so the Message editor appears.

Step 2: Open the image tool

In the Message editor, click Insert Image.
The image window opens with two options: File Upload and By URL.

Step 3: Choose how to add your image

Upload an image

Keep File Upload selected.
Drag your image into the upload area, or click the upload area to choose a file from your computer.
Wait for the image preview to appear.

The file picker supports GIF, JPEG/JPG, PNG, and SVG files. Keep the file at or below 1,000,000 bytes.

Use an image URL

Click By URL.
Paste the direct image URL into the URL field.
Use a direct, publicly reachable image URL rather than the URL of a webpage that contains the image.

For example, the URL should point directly to an image file hosted on your website or another image host.

Step 4: Add image details

In Alt Text, enter a short description of the image. This field is optional.
Leave Height and Width set to auto if you do not need to set a specific size.
If you want the image to link to another page, enter the destination URL in Link Target.
If you add a link, the image is set to open in a new window by default. Uncheck Open link in new window if you want the page to open in the same window.

Step 5: Add the image

Click Add.
The image is inserted into the Message editor.

Clicking Add places the image in the editor, but it does not save the Call to Action yet.

Step 6: Save your Call to Action

Click Save on the Call to Action form.
Wait for the success message before leaving the page.

Before You Start

Have the image ready on your computer, or copy the direct URL of the image you want to use.

If you want people to click the image, also have the destination page URL ready.

How to Check Your Setup

Save the Call to Action.
In the Calls to Actions section, click Preview.
Confirm that the image appears in the correct place on the Watch Page.
If you added a link, click the image and confirm that it opens the correct page.
Test the Call to Action on both desktop and mobile-sized screens.

The preview is useful for checking the appearance of the image. A real attendee test is recommended when you need to confirm timing, placement, or device behavior.

Common Issues and Solutions

What you see	What to do
Insert Image is not available	Confirm that the CTA type is Text/HTML or another CTA type with a Message field. Poll CTAs do not display the Message editor.
Add is unavailable	Confirm that an image source, Height, and Width are filled in. The default `auto` values are valid.
The image will not upload	Use an image file at or below 1,000,000 bytes. The file picker supports GIF, JPEG/JPG, PNG, and SVG files. If the file is too large, close the image window, open it again, and choose a smaller file.
The image appears blank when using By URL	Make sure the URL points directly to a publicly reachable image. The URL field only checks that something was entered; it does not confirm that the URL leads to a working image.
The image appears but is not clickable	Enter the destination URL in Link Target before clicking Add.
The image opens in the wrong window	The new-window option is selected by default. Uncheck Open link in new window if you want the link to open in the same window.
The image is too large or too small	Delete the existing image from the Message editor and insert it again with revised Height and Width values.
The image link needs to be changed	Delete the existing image and insert it again with the new Link Target.
The image disappears after leaving the page	Click Add, then click Save on the Call to Action form. Wait for the successful save message before leaving the page.